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Defective Merchandise
All cables are guaranteed to be free of
defects in materials or workmanship for a period of one year. Electronic
equipment and accessories are warranted by the manufacturer, and we will gladly
handle warranty repair or exchange for you at no charge.
International customers Please notice that most of our
electronic equipment carries a USA warranty, so you must return the item to us
for all warranty repair or replacement issues. You will be responsible for all
shipping/handling expenses.
Return Merchandise Authorization (RMA) is required for all
returns. Please contact us for authorization and instructions.
Non-defective Merchandise
All non-defective returns are
subject to restocking fees. Here are some examples of the fees:
Un-opened merchandise
All un-opened returns are subject to a 5% (minimum) restocking
fee.
For "Custom" cables, including any cable that is built or
customized at the time of purchase, the restocking fee varies, depending upon
the degree of customization. Very common configurations are subject to a
10% restocking fee, while very unusual configurations could require
restocking fees up to 60%. We realize that this is a large range, so
please contact us if you have questions about a particular cable.
Shipping/handling fees are not refundable and you will be
responsible for all shipping/handling expenses related to the return and/or
replacement. In the case of items with "free shipping", customary
shipping/handling fees will be added to your restocking fees.
Opened merchandise
B-Stock or "open box" electronic devices - 10%
(minimum)
New electronic devices - 20% (minimum)
Manufactured cables that are packaged in a reusable container -
10% (minimum)
Manufactured cables that are packaged in a non-reusable
container - 20% (minimum)
For "Custom" cables, including any cable that is built or
customized at the time of purchase, the restocking fee varies, depending upon
the degree of customization. Very common configurations are subject to a
10% restocking fee, while very unusual configurations could require
restocking fees up to 60%. We realize that this is a large range, so
please contact us if you have questions about a particular cable.
Shipping/handling fees are not refundable and you will be
responsible for all shipping/handling expenses related to the return and/or
replacement. In the case of items with "free shipping", customary
shipping/handling fees will be added to your restocking fees.
In order to qualify for the rates shown above, we must receive
your return within the first 30 days following the sale date.
We accept non-defective returns, with the following conditions:
- You must have written authorization (RMA) for your return.
- The RMA number must be clearly written on the outside of the shipping box.
- We must receive the return within 30 days following your paid order.
- The item must be in pristine condition.
- The item must be packed in the original package, and must be complete, including all of the original packing materials.
- The item must be boxed as necessary to maintain the new appearance of the manufacturers package.
- You must use a shipping service that includes tracking or delivery confirmation.
- Shipping/handling charges are not refundable. In the case of items with "free shipping", customary shipping/handling fees
will be added to your restocking fees.
Once these conditions have been met, we will issue a refund via
store credit or company check.
After 30 days, or in cases where the item is returned incomplete, or in less than perfect condition, we will evaluate the restocking fees on a case by case basis.
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